10 Features Must-Have in Your Pizza Delivery Application

Quick Summary: Have you started a pizza restaurant? You might have associated with third-party delivery partner or exploring the potentials of personalized pizza delivery system. So, if you are exploring what features a pizza delivery application should have, this article brings you a list of top features based on the digital restaurant trends 2023.

Pizza business is the most exciting business in 2023. You can make the most out of this business, provided that you have followed the industry’s ethics. Leveraging pizza delivery application for restaurants and pizzeria is as crucial as establishing a pizza business itself. Besides, it also important to understand if the commission free pizza ordering software has all the features you need to run your modern pizza restaurant.

This article is all about the significant features must have in pizza ordering system, let’s explore one by one.

1: Delivery and Mapping Technology

Integrated online ordering, scheduling orders and takeaway are crucial features to online restaurant system. If you know how online ordering system work, you will understand the significance of this crucial feature. It is designed to make the ordering process quick, convenient, and hassle-free for customers. It eliminates the need to call the restaurant or wait in line. Instead, it allows customers to place their orders from the comfort of their own homes or on the go.

The online ordering platform typically includes a menu that displays all available items, including pizzas, sides, drinks, and desserts. Customers can select items, add or remove toppings, and specify any special requests, such as extra cheese or a gluten-free crust. They can also view the total cost of their order and proceed to checkout, where they can enter their payment information and submit the order.

2: Caller ID Integration

Caller ID integration in a pizza delivery system is a feature that allows businesses to automatically identify the caller’s phone number and retrieve information about the customer’s order history and preferences. This helps to streamline the ordering process and improve the customer experience. By automatically retrieving customer information, businesses can reduce the time required to take orders and minimize the risk of errors. The caller ID integration feature can also deliver a personalized customer experience and build stronger customer relationships by remembering their order history and preferences. As a result, this feature can improve the accuracy and efficiency of the delivery process and enhance the overall customer experience.

3: Real-time order tracking

The real-time tracking feature in a pizza delivery system allows customers to monitor their delivery status in real time. This feature provides up-to-date information on the location of the delivery driver and the estimated time of arrival. Customers can access the tracking information through a website or mobile app and see the delivery driver’s progress on a map.

The real-time tracking feature helps customers plan their day and ensures they can receive their delivery when it arrives. For businesses, this feature can improve the delivery process by reducing the number of missed deliveries and customer complaints and improving delivery accuracy. Additionally, real-time tracking data can provide valuable insights into delivery times and route efficiency, helping businesses to make informed decisions about their delivery operations.

In short, real-time tracking;

• Allows customers to monitor the status of their delivery
• Provides up-to-date information on the location of the delivery driver and the estimated time of arrival
• Accessible through a website or mobile app
• Shows delivery driver’s progress on a map
• Helps customers plan their day and receive delivery on time
• Improves delivery process by reducing missed deliveries and customer complaints
• Improves delivery accuracy
• Provides valuable insights into delivery times and route efficiency
• Helps businesses make informed decisions about delivery operations

4: Menu Item Customization Options And Easy Menu Management

The menu item customization options feature in an online pizza ordering software is a tool that allows customers to personalize their orders and create the pizzas that they want. This feature gives customers control over the ingredients and toppings on their pizzas and enables them to change the menu items to suit their tastes

For customers, the menu item customization options feature provides a convenient and easy-to-use platform for ordering pizza. It enables them to create the perfect meal to suit their tastes. This feature can also help customers to make informed decisions about their orders, as they can view the total cost of their charges and add or remove items as needed.

5: Access To Different Categories Of Pizza

The access to different categories of pizza features in a pizza delivery system provides customers with a wide range of options to choose from, allowing them to find the perfect pizza. This feature will enable customers to view different categories of pizza, such as meat-lovers, vegetarian, and gluten-free, and select the one that best suits their needs. In addition, the categories are displayed in an easy-to-navigate format, making it simple for customers to find the type of pizza they want.

For businesses, access to different categories of pizza features can increase sales and revenue by appealing to a broader range of customers. By offering a diverse range of pizzas, businesses can cater to each customer’s unique tastes and preferences and improve customer satisfaction. This feature can also help businesses differentiate themselves from their competitors and attract new customers looking for a specific type of pizza. Additionally, access to different categories of pizza features can provide valuable insights into customer preferences, helping businesses to make informed decisions about their menu offerings.

6: Suggested Tip Percentages And Tip Pooling

Tip pooling is a feature that allows delivery drivers to share tips among themselves, helping to ensure that all drivers receive a fair and equitable distribution of dividends.

• Helps customers easily provide gratuity to delivery drivers
• Provides suggested tip percentages (e.g., 15% or 20%)
• Allows drivers to share tips through a tip pooling
• Improves employee morale and satisfaction
• Streamlines transactions and reduces administrative burden
• Enhances delivery process and customer satisfaction

7: Promo Codes, Loyalty Programs to Enhance Customer Engagement

The customer engagement and loyalty programs in a pizza delivery system are designed to incentivize customer loyalty and increase customer engagement with the business. This feature allows businesses to offer rewards and incentives to their customers, such as discounts, free menu items, and exclusive promotions.

In short, customer engagement and loyalty programs feature in a pizza delivery system:

• Offers rewards and incentives to customers (e.g., discounts, free menu items)
• Tracks customer spending patterns and preferences
• Improves customer retention and loyalty
• Differentiates the business from competitors
• Builds more substantial relationships with customers
  Enhances customer satisfaction and loyalty.

Detailed customer reporting and sales reporting / Customer Database

This feature is the backbone of your pizza delivery application as it will help you create digital marketing strategies for your pizza business.

Detailed customer reporting and sales reporting in a pizza ordering system:

• Provides valuable insights into customer behavior and spending patterns
• Helps businesses make informed decisions about menu offerings, promotions, and pricing
• Enhances overall business performance by providing data-driven insights into sales trends and customer preferences
• Improves operational efficiency by identifying areas for improvement in the delivery process
• Supports informed decision-making by providing real-time sales data and analytics
• Facilitates better business planning and forecasting.

8: Mobile POS Handhelds

The handheld POS system is a boon in the pizza ordering system, as it comes with unique and handy features. For example, pizza ordering solutions come with POS-enabled features. It is also known as mobile payment, a payment gateway that allows pizza restaurant access payments. Moreover, it comes with various additional features, such as consumers can tip, sign, request a receipt, and more.

9: Pizzeria Inventory Management

The pizza ordering solution should have an inventory management feature. We have explained how this inventory management works in our previous article. You revisit them for better understanding. Let us help you understand this in brief here. The pizza ordering system helps track inventory and how it is spent, left, and ordered.

Besides, there are plenty of other features which you can explore by connecting with your pizza ordering system provider.

10: Third-party delivery integrations

A pizza delivery system should have third-party delivery integrations to:

1. Increase reach and attract new customers
2. Streamline delivery process and increase efficiency
3. Boost sales and revenue
4. Reduce delivery costs
5. Improve customer experience with fast, reliable delivery

But, if you are offering your own pizza delivery system,

Must Read : How to Start a Pizza Shop

Your Pizza Shop Deserves Better Food Delivery Application with the Best POS Technology

Whether you are buying a SaaS based online pizza ordering system or getting a custom one built, the features guide given here is the basic features to consider when developing a food ordering application. Besides, if you want to understand more about pizza delivery systems, connect with us and we can help you make a better system for your pizza business. Book a free consultation.

Do you know: In-House V/S Third-Party Food Delivery System: Which Is Best