Quick Summary:Are you exploring the potential of online food delivery? It’s an excellent idea, provided you use the right strategies, technologies, and techniques. Or are you exploring ways to scale your restaurant business? In both cases, you need to shift your restaurant to the online platform. And, if you are not sure how this digital transformation will help you scale, this article DoorDash vs. Postmates, is for you.
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Food delivery is not a new term, but it has grown popular significantly in the last few years. Of course, the recent pandemic is the one reason that changed the way people do things, eat food, travel, and more. However, convenience is another top reason why online food delivery is popular today.
With this transformation, restaurants are now able to serve customers conveniently and help people satisfy their cravings without having to go to on-premise restaurants. So, if you are a new restaurant owner, want to start one, or want to shift your on-premise restaurant to an online platform, you need to know how other online food delivery providers work. So, keeping so many questions in mind, we have brought a comparison of DoorDash vs Postmates —The two top online food delivery service providers. So, here we go;
DoorDash is one of the largest food delivery service providers in the United States, with a presence in over 4,000 cities. Founded in 2013, the company has quickly become a household name for people who want to have restaurant-quality food delivered to their doorstep. DoorDash partners with over 340,000 restaurants, making it easy to find the food you’re craving.
As far as the user base is concerned, DoorDash is ruling the roost with more than 18 million active users.
DoorDash is faster, more convenient, and offers cheaper food delivery services across the USA. In addition, the service providers offer a range of features to help users grab benefits at their convenience. For example, one of the standout features of DoorDash is its subscription service, called DashPass.
In this, users can subscribe DashPass for $9.99 per month. In return, DashPass members receive free delivery on all orders over $12. Besides, the service providers give other exclusive perks like discounts and priority customer support. This can be an excellent value for those who order food delivery frequently.
What is Postmates?
Founded in 2011, Postmates is another popular food delivery service in the USA, with over 600,000 restaurant partners in the country. It provides food delivery services across 4,200 cities.
Postmates from Market Perspective
It is one of the top food delivery services in the USA, with 2% of the US food delivery market.
Postmates has more than 10 million active users in the USA, though it is significantly behind DoorDash.
Postmates has an average order value of $31, which keeps the food delivery service provider on top in various regions in the United States.
Where Do They Serve?: Availability
DoorDash is available in 4000 cities, while Postmates is available in over 4,200 cities. No doubt, they are available in so many cities in the USA, but they are popular in specific cities. As compared to DoorDash, Postmates is available across more cities, but when it comes to easy access, DoorDash is far better than its competitors.
DoorDash Vs Postmates: Comparison
Pro Side of DoorDash
As discussed earlier, DoorDash is the most popular food delivery service in the United States. It is famous for many reasons, though its every policy is centered around public benefits. Here’s what makes DoorDash popular.
Group Orders: Whether you want to order food for yourself or a group of people, DoorDash allows you with ease. This facility benefits people who want to organize a party for any occasion or give a lunch party at the office.
Convenience: We have told you that DoorDash’s policy centers around the public -the end users. It is a convenient way for people who don’t have enough time or energy to go out and get food. With just a click of a button, your favorite food will be right at your doorstep in just half an hour.
User-Friendly App: Every food delivery service has an app, but very few provide apps that are user-friendly and easy to use. It’s important to consider how your online food ordering system works. You need to review it from time to time to eradicate issues that hamper your users from ordering food. DoorDash does it effectively.
DashPass: We have talked about this feature and how it helps users get prime benefits and particular attention and priority service. Even if you have your own online ordering system, it is important to note how customers should be kept focused, whether you are creating any features or facilities.
Customer Support: DoorDash offers 24/7 customer support, making the users feel prioritized as their every issue and question is answered quickly and promptly.
No Minimum Order: “No minimum order” is one of the most significant benefits that DoorDash gives users. Users can even order a cup of coffee, and it delivers with the same zeal and passion.
Discounts and Promotions: DoorDash frequently offers discounts, reward points, vouchers, and promotions to its users. For example, the first-time user gets discounts and referral bonuses.
DoorDash has taken a very unique approach in terms of charge. For example, it charges a flat service fee of 15% of your total bill. Which in most cases are around $2.99. This delivery varies from one delivery service provider to another. For example, suppose you have not hired a third-party food delivery service.
In that case, you can review this to ensure your users give priority to restaurants’ online food delivery apps or websites rather than ordering it from vendors’ apps or websites. For example, you consider waiving delivery charges and giving your users benefits. There could be other ways to ensure users stick with your food ordering system, though you need to distinguish between third-party food delivery and restaurant apps.
Pro Side of Postmates
Postmates is not behind any of its competitors, whether it is offering quality services or convenience. So let’s explore some of the top benefits that Postmates offers to its customers.
Wide Selection: It has partnered with more than 600,000 restaurants and stores in over 4200 cities. The app makes customers easily find their favorite food and other products.
Fast Delivery: Even though Postmates is not as fast as its competitor DoorDash, it offers speedier delivery for food and other items. The average food delivery time it takes is 43 minutes.
Postmates Unlimited: Like DoorDash’s DashPass, Postmates Unlimited enables users to subscribe to its services and enjoy unlimited free delivery and exclusive discounts.
Postmates Party: It also saves users money in delivery during peak hours. Users can use these features and order food from their favorite restaurants and get it delivered to their homes for extra delivery charges.
Instant: One of the standout features of Postmates is its “Instant” delivery option. With “Instant” delivery, your food is delivered within 15-30 minutes, making it an excellent choice for those who want it faster. However, this option is only available in select cities.
Like DoorDash, it also offers facilities like group orders, convenience, user-friendly apps, and more.
How Much Does Postmates Charge for Food Delivery
The average food delivery charge users have to pay is around $5.99 per order. However, it differs from one order to another. In most cases, the charges may range from $1.99 to $9.99. However, the final price varies, depending on whether a restaurant is a Postmates Partner Merchant.
Partnerships with over 600,000 restaurants and stores
Delivery Options
Contactless delivery, scheduled deliveries
Contactless delivery, scheduled deliveries
Subscription Services
DashPass (free delivery on eligible orders)
Postmates Unlimited (free delivery on eligible orders)
Delivery Time
Fast delivery times, many orders delivered within 30 minutes
Fast delivery times, many orders delivered within an hour
Availability
Available in over 4,000 cities in the US, Canada, and Australia
Available in over 4,200 cities in the US
Customer Support
24/7 customer support team
Customer support team
User Interface
User-friendly app
User-friendly app
Discounts and Promotions
Offers frequent discounts and promotions
Offers frequent discounts and promotions
Group Orders
Allows you to order for a group of people
Allows you to order for a group of people
Minimum Order
No minimum order requirement
No minimum order requirement
How Does Foodiv Help?
First, we are experts in the restaurant industry and offer SaaS-based online food ordering systems for restaurants. Being in the food industry for so many years, we understand every nitty-gritty of this sector. Hence, we help you with two things: provide you with a robust and integrated online restaurant ordering system for your restaurant. And second, if you are new to this sector, we help you establish a restaurant business by providing consultancy.
So, if you want to start a new restaurant business or want to streamline your existing restaurant business, Foodiv can help you digitally transform your business without compromising on your funds, fame, and menu.
Final Thoughts
Both DoorDash and Postmates are popular food delivery services in the USA. However, they are known for their unique features and benefits, including fast delivery times, a wide selection of restaurants, and online food ordering applications. For us, it is a convenience they offer to their users. For example, today’s customers want fasters, more comfortable, and more convenient services.
If you are starting a new restaurant, you need to understand their strategies and also understand the importance of digital transformation, especially the food ordering system you offer to your users. Hope you like the article and implement things evaluating all its pros, features, and benefits. You can contact our team and us if you want more information or consultation or want to implement online food ordering system for your restaurant.
Frequently Asked Questions About DoorDash V/S Postmates
Can you use DoorDash and Postmates in other countries besides the US?
Postmates is available in the USA only, though DoorDash now expanded its businesses across various others countries, including Canada and Australia.
Is Postmates cheaper than DoorDash?
It’s tough to answer as both charges for food delivery. In the comparison, we have seen that in some cases, DoorDash offers cost-effective delivery services. However, they charge differently depending on the region.
What is the pay difference between Postmates and DoorDash?
Postmates and DoorDash drivers are paid based on keeping a few factors in mind. For example, the payment is done on the basis of the distance of the delivery, the time spent waiting at the restaurant, and the size of the order.
Does DoorDash or Postmates offer scheduled deliveries?
Yes, both offer scheduled delivery.
Do DoorDash and Postmates offer contactless delivery?
Yes, DoorDash and Postmates offer contactless delivery. It has become mandatory even post-pandemic.
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